THE EDITOR, Sir:
I sought after to convey in your consideration my revel in at Max Glass Store at 55 Manchester Street in Might Pen, Clarendon, on Thursday, January 10, 2019.
I used to be doing house renovation, and having determined to place a sliding panel at the tub, the workman and I selected the fabric and the manner. The workman headed off to buy identical.
About an hour later, he referred to as to mention Max Glass Store would now not promote him the glass. I used to be stunned and determined to visit the store myself, as I didn’t consider the workman.
I referred to as Max Glass and requested if they’d the bamboo simple or bamboo gold glass in inventory. The solution was once sure, so I headed to Might Pen, were given to the shop, enquired once more for the glass, and gave the younger girl the dimension.
She requested in regards to the goal of the glass, and I informed her it was once for a bathtub enclosure. She replied: “Mr Campbell is not going to promote you as a result of it is not made for that goal.” I requested Mr Campbell why I, as a client, may just now not acquire a product he has in inventory.
Mr Campbell defined the diversities with the glass, making explicit references to the laminated triplet glass which, he stated, was once designed for the toilet. The usage of the bamboo glass for my undertaking would value $12,000, whilst the usage of the triplet, which he beneficial, would value $28,000.
Mr Campbell and I argued from side to side for 45 mins, and but he nonetheless refused to promote me the glass. Whilst I do perceive the ramifications and the issues of safety, I do consider that the shopper has a proper to buy what she or he wishes.
Control has no proper to query the cause of the acquisition, as that may be an invasion of privateness. To disclaim an individual the proper to pay for items on sale is really a loss of customer support.
I went out of parish and were given my acquire and finished my undertaking. Then again, I am hoping any person from the Shopper Affairs Fee can resolution my considerations.