Bizarre name: ‘Do I want visa to go into Dubai?’

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Weird call: ‘Do I need visa to enter Dubai?’


Dubai: Is a visa required to go into Dubai when riding from Abu Dhabi?

That is simply one of the vital ordinary questions callers had been asking body of workers on the Common Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai.

Calls made to the GDRFA’s Amer name centre quantity 8005111 come with one from a person inquiring for the quickest airline to India. Every other caller sought after to understand if his oldsters have been on board a flight.

One of the most strangest calls was once from a person inquiring for his kin’ deal with in Dubai; any other sought after to understand the street pace limits.

Warrant Officer Magnificence 1 Anissa Khalifa Bin Dabawi, who’s the director of Consumers Data Centre at GDRFA in Dubai, stated the Amer carrier gained hundreds of calls this yr which additionally incorporated ordinary requests.

“Regardless of the ordinary and humorous nature of the calls, we resolution them professionally,” Anissa stated, including that the decision centre gained about 10,000 such calls from January to September.

“We gained calls in regards to the quickest airline to India or some other folks calling us asking to guide an airline price tag to their nation. A person even referred to as us asking about procedures to get Egyptian citizenship.”

Round 35 workers in Amer name centres gained a complete of 826,000 calls this yr. They paintings round-the-clock, taking a mean of most effective 3 seconds to reply to a decision.

Staff additionally gained calls inquiring about misplaced pieces or find out how to observe for a riding licence.

“We deal critically with all calls despite the fact that they’re out of our jurisdiction. If the caller wishes an emergency carrier, like contacting police or ambulance, we switch the decision straight away to the involved authority,” she stated. Anissa stated maximum callers have been new within the UAE and so they didn’t know the collection of the entities they sought after to keep in touch with.

“Our workers went thru coaching workshops to increase their talents and know the way to reply to the calls in each Arabic and English.”

She prompt callers to be affected person as some consumers blame the workers and talk rudely.

 



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